Careers at Hess Equipment Solutions

At Hess Equipment Solutions, our success starts with our people. Guided by integrity and a commitment to doing what's right for our customers, we focus on building long-term partnerships, not just making short-term gains. We foster a culture of transparency, humility, and collaboration where every team member is empowered to grow, contribute, and make a lasting impact. If you're driven to serve, solve real challenges, and be part of a customer-first team, Hess is a place to build a meaningful career.

Why Work at Hess?

At Hess, we’re more than just a food service equipment supplier. We’re a team of industry experts who pride ourselves on providing best-in-class solutions to our clients. Here, you’ll find an inclusive and supportive work environment where your contributions are valued, your career development is supported, and your voice is heard.

• Industry Expertise: Work alongside a team of highly skilled professionals who are passionate about delivering high-quality equipment, service, and training to our clients.
• Growth Opportunities: We believe in fostering the growth of our employees, offering opportunities for professional development, skill-building, and career advancement.
• Team Culture: Join a supportive, collaborative environment where teamwork and mutual respect are paramount.
• Employee Benefits: We offer competitive compensation packages, comprehensive benefits, and a workplace that promotes work-life balance.
• Diversity & Inclusion: Hess is proud to be a woman-owned business committed to diversity, equity, and inclusion in the workplace.

Our Values

At Hess Equipment Solutions, our values are the foundation of everything we do:

• Integrity: We do the right thing – even when it’s hard. We hold ourselves accountable and act with honesty and transparency in every interaction.
• Customer-Centric: Our customers come first. We listen, adapt, and serve with the goal of becoming a long-term partner, not just a vendor.
• Long-Term Focus: We invest in lasting relationships, sustainable solutions, and continuous improvement. Every decision is made with an eye on the future.
• Transparency & Humility: We communicate openly and operate without ego. We recognize there’s always more to learn and welcome feedback that helps us grow.
• Collaboration & Respect: We believe in the power of teamwork and mutual respect. By working together and valuing each voice, we build something greater than ourselves.

Open Positions

Technician
If you’re an equipment repair and maintenance expert, Hess wants you! We are looking for skilled technicians to provide 24/7 support for our customers. As a Technician at Hess, you’ll be responsible for servicing and maintaining food service equipment, ensuring optimal performance and minimizing downtime for our clients.

• Perform preventative maintenance and emergency repairs on a variety of commercial kitchen equipment.
• Provide expert consultation and training to clients on equipment usage and maintenance best practices.
• Work collaboratively with the sales team to ensure equipment meets customer needs and is installed correctly.
• Keep accurate records of all maintenance and repair work performed.
• Be available for on-call support to ensure minimal downtime for clients.

• Experience in commercial kitchen equipment repair, maintenance, and troubleshooting.
• Strong problem-solving skills and attention to detail.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.

C-Store Retail/Grocery Sales
Hess Equipment Solutions is seeking a Business Development Representative to expand our presence within the convenience store (C-store) and retail grocery sectors across all Hess territories. Success will be measured by securing new multi-unit C-store accounts and building a qualified sales pipeline of $750,000 in the first 12 months.

This position requires a strong understanding of hot foods programs and the ability to communicate how Hess’ full-service lifecycle support enhances uptime, efficiency, and profitability for customers.

• 20 customer touches per week (calls, emails, or visits) beginning week four
• Five customer meetings per week (virtual or in-person) beginning week four
• Secure five new C-store accounts within the first 12 months
• Build and maintain a qualified sales pipeline of $750,000 within the first year
• Provide monthly market updates and account reports for leadership review
• Accurately log all activity and pipeline data in CRM

• Develop deep knowledge of Hess equipment solutions supporting hot foods, labeling, merchandising, and back-room operations
• Identify, research, and pursue new business opportunities across all territories
• Expand relationships with independent retailers, wholesale groups, and multi-unit convenience operators
• Serve as the primary contact for convenience store clients, building trust-based partnerships
• Analyze customer operations and recommend tailored solutions that drive ROI
• Coordinate demonstrations highlighting equipment performance and value
• Stay current on trends, competitive products, and innovation in the C-store hot foods market
• Collaborate with service and operations teams to ensure a seamless customer experience
• Maintain accurate sales forecasting and pipeline reporting aligned with revenue goals

• Minimum 3–5 years of sales experience in a convenience store, grocery, or hot foods markets
• Demonstrated success in account acquisition, territory growth, and revenue generation
• Existing relationships within the C-store industry are strongly preferred
• Exceptional interpersonal and communication skills with a consultative selling style
• Comfortable traveling regionally to support customers and attend key industry events
• Organized, self-motivated, and capable of working independently while maintaining alignment with the broader team.

Hess Equipment Solutions offers the opportunity to take ownership of a growing market while helping operators build more profitable and successful food programs.

Accounting and Office Support
Hess Equipment Solutions is seeking an organized, detail-oriented Accounting and Office Support professional to play a vital role in supporting the financial and administrative operations of our business.

This role is responsible for service-related accounts payable and provides administrative support across multiple departments, including dispatch, sales support, and service administration.

• In-office position
• Monday–Friday, 8:00 AM–4:00 PM
• After-hours or overtime may be required as needed to support business operations

• 100% completion of credit card reconciliations and receipt documentation by the 11th and 30th of each month
• Timely submission of month-end financial documentation to external CPA partners
• Accurate vendor bill entry and on-time payments to capture early-pay discounts
• Customer invoice accuracy with less than a 2% monthly error rate

• Service & Financial Operations Support
  • Provide backup support for Service Accounts Receivable and QuickBooks AR/AP processing
  • Ensure service invoices are generated within 24 hours of job completion or parts shipment
  • Spot-check invoices for correct labor, travel, and parts billing rates
  • Track open service receivables and coordinate discrepancies with leadership
• Accounts Payable - Service & Parts
  • Enter and manage vendor bills related to service subcontractors, parts purchases, and freight expenses
  • Ensure timely payments and proper documentation for audit readiness
• Warranty & Reimbursement Tracking
  • Review warranty claims and service invoices for accuracy
  • Monitor submissions through payment and resolve discrepancies
  • Ensure reimbursements are applied correctly in QuickBooks
• Equipment & Supply Order Processing
  • Initiate purchase orders for stock, special order, and drop-ship parts
  • Coordinate with Service and Sales Administration for accurate billing and documentation
• Bookkeeping & Month-End Support
  • Complete credit card reconciliations and receipt tracking
  • Prepare reconciliations and supporting documentation for CPA month-end close
  • Assist leadership with financial reporting needs
• Office & Administrative Support
  • Maintain organized digital and physical records
  • Assist with year-end documentation, HR paperwork, and insurance support as needed
  • Participate in special projects and continuous improvement initiatives

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• 2+ years of experience in office administration or coordination roles
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Excellent written and verbal communication skills
• High attention to detail and ability to handle confidential information
• Basic accounting experience is a plus

• Competitive hourly wages
• Health, dental, and vision insurance (full-time)
• Retirement plan with company match (full-time)
• Paid time off and holidays (part-time and full-time eligible)
• Opportunities for professional development

Customer Care Specialist
The Customer Care Specialist is the link between the Sales, Operations, and Accounting teams. This role ensures a seamless Hess customer-centric experience by managing the end-to-end sales process—from initial quote to final delivery. The ideal candidate is a proactive communicator with high attention to detail, capable of managing complex order workflows and QuickBooks (QB) administration while upholding the Hess values of integrity and long-term partnership.

Key Goal: To serve as the primary point of contact on the customer journey from the point of sale to final fulfillment, ensuring that every dealer and customer experiences a "Hess-standard" interaction characterized by transparency, accuracy, and professional care.

Work Environment: This position will require in office hours, Monday-Friday 8:00 am- 4:00 pm, with after hours or overtime hours as needed to support the business operations.

• Proactive Touchpoints: 100% of orders receive a "status update" communication at three critical milestones: order receipt, transition to operations, and ready-to-ship. Communication documented in CRM.
• Administrative Precision: Dealer RFQ sent to dealer within one business day.
• Conflict Pre-emption: Identify and resolve potential inventory or pricing discrepancies within 4 business hours, ensuring the Sales team and the Customer are alerted to solutions before problems escalate.
• Documentation Excellence: Ensure 100% of customer files are "Accounting Ready," meaning all QuickBooks entries contain the necessary sales documentation, tax status, AP contact information, and dealer terms required for the accounting team to process without follow-up.

• Sales Team Liaison: 
  • Create Dealer requested RFQ in Autoquotes and send to dealer including salesperson
  • Notify dealers and customers of order status updates within one business day of update
  • Provide updated quotes on open deals when manufacturer price increase occurs.
  • Documenting all communication in CRM to ensure transparency and sharing of information throughout the Hess team.
• QuickBooks Administration:
  • Convert approved quotes into Sales Orders and Invoices; manage credit memos and refunds in coordination with the accounting team.
  • Ensure vendor purchase orders accurately reflect customer needs, and pricing is correct.
• Cross-Functional Coordination:
  • Collaborate with the Operations team to verify inventory availability and shipping schedules before committing to customer timelines.
  • Manage freight and delivery logistics between manufacturer and dealer/customer. Ensuring customer expectations are met.
• Account Support:
  • Serve as the primary point of contact for dealer and customer inquiries regarding order status, pricing discrepancies, or account updates.
• Accounting Compliance:
  • Work closely with the accounting team to ensure all sales transactions meet company best practices and documentation standards (does not include AP/AR responsibility).
  • Manage Dealer rebate program. Internal and external
• Issue Resolution:
  • Identify and flag potential fulfillment bottlenecks or pricing errors early to maintain the "Hess customer-centric" standard.
  • Work with sales team and operations to ensure customer expectations are met.
• Continuous Improvement

• Associates of Bachelors Degree preferred.
• 1+ years of experience in office administration or sales coordination roles.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent communication skills, both written and verbal.
• Ability to work independently and manage time effectively.
• Strong attention to detail and problem-solving skills.
• Experience with basic accounting tasks is a plus.
• Ability to handle sensitive and confidential information with discretion.

• Competitive Hourly Wages
• Health, dental, and vision insurance for full time employment
• Retirement plan with company match- full time employment
• Paid time off and holidays- available part and full time
• Opportunities for professional development

Why Join Hess?

At Hess, we provide an environment that supports innovation, fosters growth, and values teamwork. Our commitment to employee success means you’ll have access to ongoing training, career development opportunities, and a chance to contribute to a company that’s been a trusted partner in the foodservice industry for over 70 years.

If you're ready to take your career to the next level and make a real impact, Hess is the place for you.

Apply Today

Interested in joining our team? Please complete the Culture Index Survey and submit your application and resume below. We can’t wait to hear from you!