Creating Meaningful Connections through Shared Values
With nearly eight decades of experience under our belt, Hess stands as a beacon of knowledge and reliability in the food service industry. As we continue to evolve and grow, our focus remains steadfast: to be a reliable consultant and partner to our food service, food retail and grocer, and food processing clients.
Our Three Promises To Our Customers
#1. Equipment you can trust
Having reliable and efficient equipment is not just an option — it’s a necessity. Selecting the right equipment for your business can be difficult with so many standout offerings, like the versatile Henny Penny combi oven or a food-prepping automatic wrapper from Mettler Toledo.
Our consultation services can help you select equipment that not only saves you time and labor costs, but also meets your customer demand. When Manny Teferi at Friendship Village was looking for a commercial BBQ smoker that would expand his menu offerings, he turned to Hess, with whom he had previously purchased an industrial vacuum sealer. This equipment pairing was pivotal for his business — helping him optimize his kitchen to experience less food waste and more savings. As an added bonus, Hess loaned Manny our showroom smoker during the six-month wait until his equipment arrived so he could make an immediate impact on his food preparation and preservation processes.
#2. Service you can rely on
The need for equipment repair never seems to come at an opportune time, and maintenance must happen! We understand your business hours aren’t always 9-to-5, so our skilled service technicians are available when you need them. With a 96% first-time fix rate and an unparalleled parts inventory, your equipment downtime is minimal when you call our technicians.
Serving greater St. Louis and Illinois, Hess brings more to the table. We provide ongoing equipment training for your staff to learn the ins and outs of the equipment they work with every day. And we help you stay up-to-date on preventative maintenance to protect some of your biggest investments while extending the life of your kitchen equipment!
#3. Partnership that will grow with you
Your commercial kitchen equipment is not a short-term investment; it’s something that will support the daily operations of your business for many years. So, you should look for a food service partner who is in it for the long view and understands the nuances of your business needs. You want someone who has a customer-centric approach — both for you and your customers.
At Hess, we value our long-term relationships, deeply rooted in personal connections and mutual trust. We want to see our clients succeed and grow. Our generational support has helped clients like Bob Snyder, owner of four Save-A-Lot stores in St. Louis, keep his meat department equipment up and running with preventative maintenance or emergency repair. “They bend over backward to help you — and that’s how I define a true partner,” said Snyder.
Hess: Your Reliable, Trusted Industry Partner
As a certified woman-owned business through Women’s Business Enterprise National Council and a top distributor for premier food service equipment, Hess is ready to serve you, no matter your business needs!
When you choose Hess as your partner, you invest in high-quality equipment, exceptional service, and a trust-based relationship that will grow alongside your business. Contact Hess today to discover how our expertise and values can be the perfect fit for what you’re looking for!
