How We Meet Our Partners’ Needs
Our passion for partnership drives us forward. We work hard to serve the needs of businesses in food service, food retail, and food processing by connecting our clients with premier food service equipment, top-notch service, and expert industry knowledge.
How We Do It
Using our time-tested expertise, we can help you find the right solutions to increase your customers’ satisfaction, positively impact your bottom line, and grow your business. No matter the industry, we’ll match you with the best solutions for your needs.
- We pair food service clients with the commercial kitchen equipment, supplies, and maintenance programs to thrive.
- We understand food retailers' unique business needs — from the back meat room to production and planning to cooking, packaging, and merchandising prepared food.
- We work with food processors to find processing and packaging equipment that keeps up with demand and consistently produces excellent results.
Bringing More to Your Table
At Hess, we value our customers above anything else. Your food service equipment purchase is much more than a sale to our team; it’s an investment into a partnership we hope to strengthen and grow over the years.
Consulting.
With decades of experience, we have a deep understanding of what makes a business succeed as well as common issues to avoid. We’ve worked with operations of all sizes, facing a diverse array of problems — and have proven solutions to solve your business challenges.
Expert repairs.
Our repair team is available 24/7 to take care of you and your equipment. With a 96% first-time fix rate and an unparalleled parts inventory, you can be sure Hess will get the job done.
Training.
Good equipment becomes great when paired with a well-trained staff. Our expert technicians provide training when you need it, whether it’s to learn the ins and outs of new equipment or to get the most out of your current equipment.
Preventative maintenance.
As a partner, we know you and we know your equipment. We know when to repair and when to replace, and we offer cost-effective preventative maintenance plans to extend the life cycle of your equipment.
Partnering with Businesses for Generations
We care about your business and want to see you succeed. From the start, we want to know where you are and where you want to go, so we can help you get there.
With our decades of experience and one-of-a-kind expertise, Hess is the one-stop-shop business partner you can confidently rely on for years to come.
